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Terms and Conditions of Sale

Last updated: March 2026

1. Scope

These General Terms and Conditions of Sale (GTC) govern all product sales made by SMART LIVING SARL (RC N°39009, Kénitra) via the smartliving.ma site and any other sales channel (WhatsApp, email, showroom).

Any order implies full acceptance of these GTC. Smart Living reserves the right to modify them at any time; the applicable version is the one in force on the order date.

2. Products and availability

The products offered are premium audio, video and home automation devices (Sonos, Elipson, B&W, WiiM, Horion, Crestron, Akuvox, etc.), authentic and officially distributed in Morocco by Smart Living.

Displayed stock levels are indicative. In case of unavailability after ordering, Smart Living will contact you within 24 hours to propose a restocking delay, a substitute product or a full refund.

Some products are displayed « On quote » (Crestron home automation solutions, custom installations). These products require prior technical consultation.

The site's configurators and estimators (audio, automation, complete solution, cinema room, packs) produce INDICATIVE ESTIMATES: generated automatically from the catalogue, subject to supplier availability, excluding cables, connectors, sundries and any works not mentioned. They do not constitute a quote or a binding offer. Only a written quote issued by Smart Living after a survey is binding. Automatically generated visuals, quantities and recommendations may contain errors and are verified at order time.

3. Prices

Prices are expressed in Moroccan dirhams (MAD), all taxes included. Smart Living reserves the right to modify its prices at any time. The applicable price is the one displayed at the time of order validation.

Pack prices include a discount compared to purchasing products separately. This discount is calculated based on the unit prices displayed in the catalogue.

Delivery and installation fees, when applicable, are indicated separately before order validation.

4. Placing an order

Orders can be placed via:

The order is confirmed after receipt of an email or confirmation message from Smart Living. Smart Living reserves the right to refuse any order for legitimate reasons (insufficient stock, incorrect information, suspicion of fraud).

5. Payment

Accepted payment methods are:

  • Bank transfer: IBAN details are provided after order confirmation. The order is processed upon receipt of the transfer.
  • Cash on delivery: available for orders under 5,000 MAD in the Kénitra area.
  • Cheque: accepted for professional orders (companies, administrations) by prior agreement.

For large orders (> 10,000 MAD), a 30% deposit may be required at confirmation.

6. Delivery and installation

Smart Living delivers throughout Morocco. For in-stock products, shipping is targeted within 48 hours max. For restock items, an indicative lead time of up to 7 working days may apply. Transit times after dispatch depend on your city; the information shown on each product page prevails.

Installation service: Smart Living offers installation and commissioning for all products (in-wall speakers, home automation systems, interactive displays). This service is billed separately according to project complexity. Contact us for an installation quote.

Transport risks are transferred to the buyer upon delivery. In case of visible damage on receipt, note it on the delivery note and contact us within 24 hours.

7. Warranty and after-sales

All products are covered by manufacturer warranty (duration varies by brand, generally 1 to 2 years). Smart Living provides after-sales service in Morocco for all distributed brands: replacement within 48 hours in case of failure, within 28 days of purchase.

  • Sonos: 1 year manufacturer warranty
  • Elipson: 2 years manufacturer warranty
  • B&W (Bowers & Wilkins): 2 years manufacturer warranty
  • WiiM: 1 year manufacturer warranty
  • Horion: 1 year manufacturer warranty (Smart Living after-sales included)

The warranty does not cover damage resulting from misuse, drops, unauthorised modification or normal wear.

8. Returns and refunds

In case of defective product on receipt, contact Smart Living within 48 hours by WhatsApp or email with supporting photos. We will proceed with an exchange or full refund according to your preference.

Returns for personal convenience (non-defective product) are accepted within 7 days of delivery, provided the product is in its original packaging, unused and undamaged. Return shipping is at the customer's expense.

Products ordered to measure or specifically configured (home automation installations, wiring) cannot be returned.

9. Personal data

Data collected during the order (name, email, phone, address) is used exclusively for processing and tracking your order. Privacy Policy for more information.

10. Applicable law and disputes

These GTC are governed by Moroccan law. In case of dispute, an amicable solution will be sought first. Failing agreement, any dispute shall be under the exclusive jurisdiction of the courts of Kénitra, Morocco.

For any complaint: contact@smartliving.ma or WhatsApp +212 6 61 45 99 58